Refund policy

This policy covers cancellations, returns, exchanges and refunds for orders placed with VaGa Kids. It applies to domestic orders delivered within India.

Cancellation Policy

Orders may be cancelled within 24 hours of being placed, provided they have not already been dispatched. This applies to both prepaid and Cash on Delivery orders.

To cancel your order, email support@vagakids.com or WhatsApp us at +91 95629 60472 with your order number.

VaGa Kids reserves the right to cancel an order if:

  • The product is out of stock

  • There is an error in pricing or product information

  • Fraudulent or suspicious activity is detected

In such cases, the full amount paid will be refunded to the original payment method, and the customer will be notified by email or WhatsApp.

7-Day Return & Exchange Policy

We offer returns and exchanges within 7 days from the date of delivery.

To be eligible:

  • The product must be unused, unworn and unwashed

  • All original tags and packaging must remain intact

  • The request must be raised within 7 days of delivery

  • A valid order number or proof of purchase must be provided

We strongly recommend recording a clear unboxing video while opening your parcel. This helps us quickly verify and resolve claims involving damaged products, manufacturing defects, missing items or incorrect products.

Return and Exchange Shipping Charges

As a growing D2C brand, we currently subsidise a significant portion of the shipping cost on every order. However, we are unable to absorb the complete cost of reverse pickups and replacement deliveries.

The following one-time logistics charges will apply:

  • Return: ₹200
    A return logistics and handling charge of ₹200 will be deducted from the refund amount.

  • Exchange: ₹150
    A one-time exchange charge of ₹150 will be payable by the customer. This covers both the reverse pickup of the original product and the delivery of the replacement product.

Only one logistics charge will apply per approved return or exchange request.

These charges will not apply if the product received is damaged, defective, materially different from what was ordered, or if VaGa Kids has shipped an incorrect product.

If reverse pickup is unavailable at the customer’s pincode, the customer may be requested to self-ship the product to our registered address. Please contact our support team before shipping the product.

A Small Note from VaGa Kids

VaGa Kids is a growing, independent D2C business. We are not Amazon, and we do not have the logistics scale or margins of a large marketplace.

Our aim is to provide thoughtfully designed, quality products directly from the factory to customers at fair prices. Reaching customers through advertising and delivering products across India involves considerable costs. As a young brand, we grow and survive through customer trust, repeat purchases and genuine recommendations.

The return and exchange charges help us recover only a part of the actual pickup, shipping and handling expenses.

If you feel these charges are high or unfair, we completely understand and respect your decision. We encourage you to review the product details and size guide carefully or contact our team before ordering. We would rather help you choose the correct product beforehand than have you face an avoidable return or exchange charge later.

How to Raise a Return or Exchange Request

Email support@vagakids.com or WhatsApp +91 95629 60472 with:

  • Your order number

  • The reason for the return or exchange

  • Clear photographs of the product

  • An unboxing video, where applicable

  • The required replacement size or variant, in case of an exchange

Once the request is reviewed and approved, we will arrange a reverse pickup wherever our courier partner provides the service.

After the returned product is received and successfully inspected, the replacement will be dispatched within 5–7 working days.

If the requested size or variant is unavailable, the customer may choose between:

  • A refund after deduction of the applicable return charge

  • A store credit note of the same eligible value

Refunds

Approved refunds will be processed after the returned product has been received and inspected.

  • Refunds are processed within 5–7 working days after approval

  • The ₹200 return charge will be deducted from the refund unless the return is due to a damaged, defective or incorrect product

  • Original shipping charges, if paid, are non-refundable unless the return is due to an error by VaGa Kids

  • Prepaid order refunds will be issued to the original payment method

  • Cash on Delivery refunds will be processed through bank transfer after the customer provides the required bank details

  • Banks and payment providers may take an additional 3–5 working days to reflect the refund

Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, notify us within 7 days of delivery with clear photographs and an unboxing video.

After verification, VaGa Kids will arrange a replacement or refund without charging the customer any return or exchange logistics fee.

Non-Returnable and Non-Exchangeable Products

A product will not be eligible for return or exchange if:

  • It has been used, worn, washed or altered

  • Its original tags or packaging are missing

  • The request is raised after the 7-day period

  • The product is damaged due to misuse or improper handling

  • It fails to pass our quality inspection after being returned

Minor variations in colour caused by photography, lighting conditions or individual screen settings will not be treated as manufacturing defects.

Business and Contact Details

Owned and managed by VAGA KIDS
Legal Name: POORNIMA PANDEY
GSTIN: 06BRMPP4733R1ZX

Registered Address:
Flat No. 403, Sector 67A
Manesar, Gurugram, Haryana – 122101

Email: support@vagakids.com
Mobile/WhatsApp: +91 95629 60472
Customer Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST